FAQS

How do Seed + Sprout source their produce and products?

Supporting local, Australian and ethical producers, industries and family-run businesses has always been important to us.  Seeking and discovering the supremely talented growers and producers who supply us with the real, honest, fresh, premium quality and seasonal produce, groceries and products we stock has become a vital part of the Seed + Sprout experience.

When in season, we supply a fantastic range of produce, grown and produced by local farmers and producers, whom we have personally vetted and specially selected, for the quality of their produce and products, as well as their passion, professionalism and commitment to the safety of their people, our customers and the environment. 

We receive the finest, premium produce direct from the Brisbane Market, by express refrigerated freight, every Tuesday and Friday.  Our valiant buyers in the Brisbane Market are highly experienced and sought-after.  They are on the market floor every day, they know their produce and they know that we seek the freshest and best Australian grown, in season fruit, vegetables, herbs and spices.  They purchase and pack our orders on the day of departure from the markets.

In essence, when you order with Seed + Sprout, you are ordering from your very own dedicated and professional personal produce and grocery shopper! We are specially selecting and only ordering what you need, when you need it, direct from our premium and specially selected growers, producers and suppliers.  It means you won't find fresher or better…unless you can grow it or make it yourself!

We are always on the hunt for great new suppliers, produce and products.  If you have any ideas or suggestions, please get in touch!

How does Seed + Sprout online ordering work?

It's easy!  

You let us know what you want, by shopping on our easy-to-use website.

Once we receive your order, we work with our local suppliers, our premium buyers in the Brisbane Markets and other specialty suppliers, to select the finest premium produce and groceries for your order.

As soon as the super fresh produce has been delivered to us, we pack up your order and it’s ready to be collected or delivered.

Looking for more information? Click here!

Can I still purchase produce in store?

Yes!  We are open on Tuesdays and Fridays from 9am to 4pm, as well as Saturdays, from 9am to 12pm.  Ensuring that we are able to deliver on our commitment to only provide you with the freshest and best produce is our number one priority, for this reason we do not carry a lot of excess stock in store.   If you require specific items or have special requirements, we recommend that you place an order online to avoid disappointment. 

When should I expect my online order?

If you selected in-store pick up, your order will be packed and ready to collect from our store between 10am and 4pm on Tuesday and Fridays, or between 9am and 12pm on Saturdays.

If you live within our delivery zone and have selected home delivery, your order will be delivered directly to you, between 11am and 3pm.  We will make all reasonable endeavours to ensure timely delivery. If your delivery is delayed, we will attempt to contact you with notification of this delay.  If your order has not been delivered within the specified timeframe and you haven’t heard from us, please call us on 07 4625 3506.

Do you deliver to my address?

We offer free delivery, within a 10km radius of our store, for all orders over $30.

Seed + Sprout Premium Produce will only deliver goods ordered through our site to an address within our delivery range. Please contact us directly if you would like to clarify whether your address falls within our delivery area. 

Do I need to be at home when my online order is delivered?

If you select the delivery option, we will deliver your order between 11am and 3pm, if no one is available to accept the delivery, we will leave your order unattended.  You accept all responsibility for any damage or loss incurred to goods, once they have been delivered.  If you request delivery beyond the front door and we agree, then you are liable for any damage or loss incurred while delivering your goods. 

If you don’t want your goods to be left unattended and can’t guarantee you’ll be home at the allotted delivery times, you can request a delivery to your work address, if it’s within our delivery zone, or you can select the in-store collection option.

How will my online order be packed?

We know that it's not just about the produce.  It's also about what it's packed in.  If we can avoid plastic we will, wherever possible, we will pack produce in to bio plastics and paper bags.  As a standard, we use a Seed + Sprout honesty bag return system for all orders.  Seed + Sprout jute shoppers and cooler bags supplied to you, with your order, remain the property of Seed + Sprout, for more information on our return system, please refer to our terms and conditions.

We are also able to pack your order into cardboard or styrofoam boxes.  Boxes are provided free of charge, but are subject to availability.  Please add a note to your online order requesting cardboard or styrofoam boxes, as your preferred packing option.

I would like to amend or cancel my online order; how can I do that?

Given the tight timeframes we work to, we are not always able to make changes or additions to online orders once they have been submitted.  We encourage you to double check your order before checking out. If you have made a mistake, or need to cancel an order, please email us at shop@seedandsprout.com.au, right away.  If possible, we’ll do our best to accommodate your changes.

Something’s missing from my online order, what do I do?

Our goal is always to supply 100% of your order.  We work closely with our local producers, our market buyers and other premium suppliers to ensure we are always getting the freshest and best produce and products.  Sometimes the quality of the produce just isn’t up to scratch, if that’s the case, we won’t order it.  There may also be rare occasions when we can’t get the items you’ve ordered in the tight timeframes we work to.

We provide a full invoice outlining products we have supplied. In the event that an item is missing, please first review your invoice to confirm if the item has been charged. If an item is unavailable, we will provide you with a refund for that item. If we have charged you for an item that was not provided, please contact us within 24 hours. If we determine that the product was not provided, we will arrange either a replacement or a refund. 

An item of my online order is damaged or faulty, what do I do?

We order, pack and deliver your items with the greatest care.  In the rare event that you receive a damaged or faulty item, or are unsatisfied with the quality of any goods, please contact us within 8 hours and we will, at our discretion, provide you with a refund or replacement.

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