COVID-19 MEANS WE'RE MAKING SOME IMPORTANT CHANGES

COVID-19 MEANS WE'RE MAKING SOME IMPORTANT CHANGES

To our dear Seed + Sprout Community

As the COVID-19 pandemic spreads, we want to do our part to reduce risks for our family, our customers and our wider community.  While the scale of impact is still unknown, we think it’s prudent to start taking additional safety measures now. 

WHAT’S CHANGING?

As of Monday 23rd March 2020, we will be temporarily suspending general retail shopping for walk-in customers.  We know this decision will be met with disappointment by some, but rest assured, we have you covered...

THE GOOD NEWS? Our business was designed for this! 

  • This decision will ensure your market fresh produce and groceries will ONLY be handled by people who have been trained in, and are following, strict food hygiene protocols.
  • You will be able to order our full range of market fresh produce and carefully curated deli and grocery items, through our online store, as well as by email and phone.

OUR SUPPLY CHAIN SAFETY

  • Our produce and deli suppliers are SQF accredited. The Safe Quality Food Standard (SQF) Code is an internationally recognised food safety scheme developed by the Global Food Safety Initiative.
  • Our fresh produce and ice-packed deli items are packed and wrapped on to pallets in their state-of-the-art, clean and modern facility, by staff who have been trained in increased safety measures and who are being temperature tested daily.
  • Our wrapped pallets are transported by refrigerated freight and are then delivered directly to us (our freight drivers are also temperature tested by our suppliers, before handling any freight).
  • All your orders will be packed by a certified Food Safety Supervisor.
  • In addition to adhering to the rigorous procedures and requirements developed in-house, as well as those put in place by the Department of Health, we have now implemented increased disinfecting and sanitisation of all communal surfaces, as well as additional hand sanitiser stations.

WHAT HAPPENS NOW?

Place and pay for your order online, via email or telephone:

💻  www.seedandsprout.com.au

📧  shop@seedandpsout.com.au

☎  07 4625 3506 (Monday to Friday, 8am - 5pm)

Your order will be packed by us and ready for pick up or delivery (within a 10km radius of the store) as follows:

Pick Up OR Delivery Day

Details

Order must be placed by

Tuesday Pick Up

Orders can be collected between 10am and 12pm or 2pm and 4pm

Midnight Saturday

Tuesday Delivery

Home or work address, within a 10km radius of store.  We will contact you to arrange a delivery time

Midnight Saturday

Wednesday Pick Up

Orders can be collected between 9am and 11am

Midnight Saturday

Friday Pick Up

Orders can be collected between 10am and 12pm or 2pm and 4pm

Midnight Tuesday

Friday Delivery

Home or work address, within a 10km radius of store.  We will contact you to arrange a delivery time

Midnight Tuesday

Saturday Pick Up

Orders can be collected between 8:30am and 10am

Midnight Tuesday

 

In the coming days and weeks, we will continue to reassess and share updates as they become available.  In the meantime, we encourage everyone to take extra precautions to safeguard your own health and that of our wider community. 

Thank you for your understanding, continued support and patience.

Bec x


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